附註:Make people your top priority -- Be an exemplar -- Give cause (aspire) -- Hire the best -- Fight to pay people the best -- Personalize relationships -- Liberate people with trust -- Communicate immediately -- Initiate learning -- Know what you want to be -- Agree the contribution to be made -- Measure what is important -- Disappear -- Tell stories -- Celebrate any success -- Touch your team -- Clean toilets, push trolleys, and serve customers -- Inspire team members -- Write, ring, and remember -- Take the lead in becoming the best -- Create performance lines in your mind -- Put yourself on the line -- Work hard -- Praise regularly and reprimand rarely -- Be straight -- Fire poor performers -- Dignify team members -- Cooperate and create a "yes" spirit -- Identify motivations -- Let people express themselves -- Show team members you care -- Minimize meetings -- Minimize consultation -- Stamp out bad behavior -- Teach yourself -- Study team members like a book -- Drop people in the deep end -- Nurture -- Send team members away -- First mindset : people -- Second mindset : customers -- Third mindset : money -- Fourth mindset : positivity 44 fifth mindset : 110% attitude -- Sixth mindset : pioneering -- Be indiscreet -- Look happy -- Be unhappy from time to time -- Experiment with new motivational stimuli -- Retreat, relax, reflect, review, and recharge.
摘要:This could be a senior executive in a bank, a department manager in a retail store, a middle manager in a government agency or a team leader in a charity. It could be a foreman on a building site or a supervisor in a call centre. "Challenge your team everyday"; This book is designed to be read on a section-a-day basis, focusing each day on one simple thing that you can do to make a big difference in motivating your team. Each of these little behaviours in themselves are not difficult and can easily be practiced. By concentrating on one such behaviour each day you will begin to build up a reput.
