The buzz :50 little things that make a big difference to delivering world-class customer service
- 作者: Freemantle, David.
- 出版: London ;Boston, Mass. : Nicholas Brealey Pub. 2004.
- 稽核項: 1 online resource (1 volume).
- 標題: Customer Relations. , BUSINESS & ECONOMICS Customer Relations. , Customer services. , BUSINESS & ECONOMICS , Electronic books.
- ISBN: 1281726044 , 9781281726049
- ISBN: 1857883470 , 9781857883473
- 試查全文@TNUA:
- 附註: Acknowledgements; Introduction; The Top Ten; The Famous Five; THE BUZZ FOUNDATION; THE THEATER OF BUZZ; THE HEART OF BUZZ; THE PSYCHOLOGY OF BUZZ; THE FINAL FIVE.
- 摘要: Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer.
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=125414
- 系統號: 005313762
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結