附註:Includes bibliographical references and index.
Context for strategic performance measurement -- Performance measurement frameworks -- Self-assessment and business excellence -- Benchmarking and strategic performance measurement -- Process measurement -- Customer measurement : strategic issues, best practice, and new dimensions -- Strategic quality measurement frameworks and approaches -- Employee measurement -- Trends and practices in financial measurement -- Knowledge management and measurement -- Strategic performance measurement overview.
摘要:Performance measurement "underpins or drives every element of organizational endeavor [and] is a competitive differentiator in its own right," argues the author. He describes the strategic dimensions of a range of performance measurement methodologies and offers advice on best practice.
