附註:Machine derived contents note: Introduction vii -- Section 1 Why Partner For Performance? 1 -- Where Are You Now? 3 -- What Is a Performance Agreement? 6 -- Case Study #1: Making Difficult Choices 7 -- Section 2 Developing Performance Goals 9 -- Purpose of Goal Setting 11 -- Attitudes and Performance Agreements 12 -- The Performance Agreement 13 -- Column 1: Key Job Responsibilities 15 -- Column 2: Goals 16 -- Guidelines for Setting Goals 19 -- Establish a Measurement System 20 -- Corporate Goals Drive Performance Agreement Goals 22 -- Case Study #2: Who Will Be the Best at Performance Agreements? 23 -- Column 3: Ranking of Goals 24 -- Section 3 Building Commitment 25 -- Commitment Equals Success 27 -- Steps to Create Job Commitment 28 -- The Performance Agreement Discussion 29 -- Column 4: Potential Obstacles 32 -- Obstacles that Block Goal Achievement 33 -- Column 5: Action Plan 34 -- Developing an Effective Action Plan 35 -- Exercise: Performance Agreement 37 -- Performance Agreement Quiz 39 -- Section 4 Preparing For The Performance Review 43 -- Establishing the Right Climate 45 -- What a Well-Planned Performance Review Can Do For You 46 -- What a Well-Planned Performance Review Can Do For Employees 47 -- The Effective Performance Reviewer 49 -- The Performance Review Form 51 -- Supervisor Preparation 53 -- Employee Self-Appraisal 54 -- Performance Review Pitfalls 56 -- Column 6: Performance Rating 57 -- Column 7: Supervisor Comments 58 -- Guidelines For R6view Session 59 -- Case Study #3: What Upset Jess? 60 -- Exercise: Performance Review 61 -- Section 5 Effective Performance Reviews 63 -- How to Begin the Discussion 65 -- Effective Performance Reviews Are Discussions, Not Lectures 66 -- Column 8: Employee Comments 68 -- How to Get an Employee to Talk Freely 69 -- Questions that Facilitate Performance Review Discussions 72 -- Discussing Unsatisfactory Performance 76 -- Supporting Employee Development 78 -- Closing the Performance Review Discussion 79 -- Cas
