附註:Includes bibliographical references and index.
KM Concepts and Methodologies -- Knowledge Management for E-service-Delivery -- A Conceptual Approach within E-government -- The Role of Knowledge Mapping in Electronic Government -- Strategies to Implement KM in the Public Sector -- Reconceptualising Government in the New E-Ra -- Business Models and Governance Strategy of Policy Knowledge Service for National Knowledge Management -- Knowledge Management in Delivering Customer Oriented Services in Public Sector -- Intercultural E-government -- Bürgerzufriedenheit mit Portalen der öffentlichen Verwaltung -- Ergebnisse einer Untersuchung über Zufriedenheitsmodelle und Vertrauensfragen im E-government -- Analysis of Best Practice Policy and Benchmarking Behavior for Government Knowledge Management -- Rewarding Quality and Innovation: Awards, Charters, and International Standards as Catalysts for Change -- Knowledge Ontologies and Structuring Concepts for Public Administration -- Model of Experience for Public Organisations with Staff Mobility -- The Governance Enterprise Architecture (GEA) High-Level Object Model -- Retrieving Knowledge in E-government: The Prospects of Ontology for Regulatory Domain Record Keeping Systems -- Ontology-Enabled E-gov Service Configuration: An Overview of the OntoGov Project -- Simple Life-Events Ontology in SU(M)O-KIF -- Technologies for KM Support in Public Administrations -- Knowledge Management and Modelling in Health Care Organizations: The Standard Operating Procedures -- Architecture of an Active Life-Event Portal: A Knowledge-Based Approach -- Metadata Repository Support for Legacy Knowledge Discovery in Public Administrations -- Requirements Engineering for KM -- Knowledge Elicitation and Modeling for E-government -- Designing a Brokerage Platform for the Delivery of E-government Services to the Public -- How to Develop E-government: The Italian Case -- Modeling the Penetration of the Information Society Paradigm -- Representing (Legal/Procedural) Knowledge -- Formal Mod
摘要:This book constitutes the refereed proceedings of the 5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004, held in Krems, Austria in May 2004. The 34 revised full papers presented were carefully reviewed and selected for publication. The papers are organized in topical sections on KM concepts and methodologies, strategies to implement KM in the public sector, knowledge ontologies and structuring concepts for public administration, technologies for KM support in public administrations, requirements engineering for KM, representing legal and procedural knowledge, KM support for democratic processes and citizen participation, and examples of KM in public administrations and case studies.
