附註:Project supported by the Social Security Administration; contract no. 600-88-0163.
Committee chairman: Willis H. Ware.
Includes bibliographical references.
ELEMENTS OF SYSTEMS MODERNIZATION FOR THE SOCIAL SECURITY ADMINISTRATION -- Copyright -- PREFACE -- Contents -- EXECUTIVE SUMMARY -- FINDINGS AND RECOMMENDATIONS -- A Vision for the SSA -- Service -- Organization -- SSA's Work Force -- Technology -- Automation at the Program Service Centers -- Automation Directions for SSI -- Toward Advanced Application Specifications -- REFERENCE -- 1 INTRODUCTION -- SSA's PAST PERFORMANCE -- EVALUATION OF SSA'S SYSTEMS MODERNIZATION -- THE COMMITTEE'S REVIEW APPROACH -- REFERENCE -- 2 PROMULGATING A VISION
A VISION FOR THE 1990S AND BEYONDTECHNOLOGY VISION AND INNOVATIVE TRANSITION -- ARCHITECTURES AND PLANNED TRANSITION TO NEW SYSTEMS -- IMPLEMENTATION OF A NEW SYSTEM -- REFERENCES -- 3 SERVING THE PUBLIC -- SERVICE OBJECTIVES, METRICS, AND OPERATIONAL PLANNING -- Managing Services to the Public -- Closed-Loop Management System -- Setting Service-Level Targets -- Measuring Service Levels -- Managing to Achieve Service-Level Objectives -- Acquiring New Management Tools -- Modifying Service-Level Targets -- Public Support for Service Levels
Improving Service Through AutomationREFERENCE -- 4 STRUCTURING THE ORGANIZATION -- TECHNOLOGY ORGANIZATION AND MANAGEMENT ISSUES -- RELATING STRUCTURE TO GOALS AND FUNCTIONS -- IMPACT OF PRESENT OVERALL ORGANIZATIONAL STRUCTURE -- TECHNOLOGY MANAGEMENT SYSTEMS -- Management Policy Issues -- Resource Allocation Issues -- Technical Management Issues -- Software Quality Assurance -- Technical Design -- Configuration Management and Change Distribution -- Systems Integration Management -- REFERENCES -- 5 DEVELOPING THE WORK FORCE -- FORCES OF CHANGE
EFFECTS OF AUTOMATIONProductivity -- Technical Workers -- The Workplace -- COMPOSITION OF THE TECHNICAL WORK FORCE -- EDUCATING AND TRAINING THE WORK FORCE -- CONCLUSION -- REFERENCE -- 6 MANAGING TECHNOLOGY -- AUTOMATION AT THE PROGRAM SERVICE CENTERS -- Rolldown Strategy -- MANAGING BACKUP AND RECOVERY -- Interim Data Capture Measures -- Backup and Recovery Teams -- AUTOMATION DIRECTIONS FOR SSI -- TOWARD ADVANCED APPLICATION SPECIFICATIONS -- Data Streams and Partitions -- Organization Considerations -- TECHNOLOGICAL POSSIBILITIES FOR SSA
Hardware and StorageImaging -- Software -- Telecommunications -- Security -- REFERENCE -- APPENDIXES -- APPENDIX A WORK STATEMENT PHASE II -- All Functions vs. Critical Functions -- Database Integrity -- Strategic Goals for Disaster Recovery -- Alternatives -- Planning Approach -- Summary Recommendation -- APPENDIX C LIST OF PRESENTATIONS TO THE COMMITTEE ON REVIEW OF SSA's SYSTEMS MODERNIZATION PLAN (SMP)� -- APPENDIX D SSA's MAJOR SERVICES -- Issuing Social Security Numbers -- Replacing SSN Cards and Updating Information
