附註:TITLE -- COPYRIGHT -- CONTENTS -- INTRODUCTION -- SHOULD YOU BE READING THIS BOOK? -- THE MANAGEMENT PROCESS -- PART I The Twelve Management Challenges -- Challenge 1 Are You A Creative Planner? -- PLANNING IS GOAL-SETTING -- PLANNING IS AN ATTITUDE -- CASE #1 DECISION -- MANAGER'S SELF-INVENTORY SCALE -- Challenge 2 How Skillful Are You At Delegating? -- HOW WORK GETS DONE IN ORGANIZATION -- REVIEWING YOUR SKILLS -- CASE #2: OVERSTATEMENT -- MANAGER'S SELF-INVENTORY SCALE -- Challenge 3 How Well Do You Do In Maintaining Control?
KEEPING PRODUCTIVITY HIGHTIGHT SHIP EXERCISE -- CASE #3: PREFERENCE -- MANAGER'S SELF-INVENTORY SCALE -- Do Employees Take Advantage Of You? -- Challenge 4 How Goal-Oriented Are You? -- GOALS! GOALS! GOALS! -- ORGANIZATIONAL GOALS -- PERSONAL GOALS -- CASE #4: ATTITUDE -- MANAGER'S SELF-INVENTORY SCALE -- Judging Yourself -- Challenge 5 How Do You Rate Your Counseling And Coaching Techniques? -- VALUABLE MANAGEMENT TOOLS -- COUNSELING IDEAS -- WORK SITUATIONS THAT MAY REQUIRE COUNSELING -- THE BENEFITS OF COUNSELING -- COACHING IDEAS
WORK SITUATIONS THAT MAY REQUIRE COACHINGTHE BENEFITS OF COACHING -- CASE #5: INTERVENTION -- MANAGER'S SELF-INVENTORY SCALE -- Guiding Others -- Challenge 6 What Is Your Track Record When It Comes To Hiring Successful Employees? -- THE STAFFING CHALLENGE! -- TWO KINDS OF INTERVIEWS -- CASE #6: CHOICE -- MANAGER'S SELF-INVENTORY SCALE -- Selecting Winners -- Challenge 7 How Do You Rate Yourself As A Team Builder? -- TEAM PRODUCTIVITY -- GROUPS VS TEAMS -- ATTITUDES OF AN EFFECTIVE TEAM BUILDER -- CASE #7: CRITERIA -- MANAGER'S SELF-INVENTORY SCALE
Rate Yourself as a Team LeaderChallenge 8 Are You Good At Negotiating? -- NEGOTIATING IS A SIGNIFICANT MANAGEMENT TOOL -- MY REACTION TO DISAGREEMENT, CONFLICT, AND NEGOTIATION -- CASE #8: STYLE -- MANAGER'S SELF-INVENTORY SCALE -- Rating Yourself as a Negotiator -- Challenge 9 Are You A Superior Problem-Solver? -- SIZING UP A PROBLEM -- PROBLEM-SOLVING CHECKLIST -- PROBLEM SOLVING IS RISK-TAKING* -- CASE #9: EXPANSION -- MANAGER'S SELF-INVENTORY SCALE -- Decision-Making Time -- Challenge 10 How Professional Are You? -- PROFESSIONALISM=QUALITY
WHAT QUALITY IS AND IS NOT*QUALITY PLUS ETHICS -- CASE #10: BEHAVIOR -- MANAGER'S SELF-IMPROVEMENT SCALE -- Rating Yourself as a Professional Manager -- Challenge 11 What's Your Attitude Toward Managing Change? -- FANTASIES ABOUT CHANGE -- THE ROLE OF THE MANAGER DURING CHANGE* -- BASIC GUIDELINES DURING CHANGE -- CASE #11: PROTECTIVE -- MANAGER'S SELF-INVENTORY SCALE -- From Change to Challenge -- Challenge 12 What Is Your Leadership Quotient? -- ONLY SOLID MANAGERS ARE FREE TO LEAD -- DIFFERENCES BETWEEN MANAGERS AND LEADER/MANAGERS
