附註:Includes bibliographical references and index.
Preface -- Chapter I E-Government as Collaborative Governance: Structural, Accountability and Cultural Reform -- Chapter II Performance Measurement and Evaluation of E-Government and E-Governance Programmes and Initiatives -- Chapter III E-Government and E-Governance: Organizational Implications, Options, and Dilemmas -- Chapter IV Confidence in E-Government: The Outlook for a Legal Framework for Personal Data and Privacy -- Chapter V E-Government and Organizational Change -- Chapter VI Transformed Government: Case Studies on the Impact of E-Government in Public Administration.
Chapter VII Measuring E-Government in Italy -- Chapter VIII The E-mancipation of the Citizen and the Future of E-Government: Reflections on ICT and Citizens' Partnership -- Chapter IX Measuring and Evaluating E-Government: Building Blocks and Recommendations for a Standardized Measuring Tool -- Chapter X Drop the "e": Marketing E-Government to a Skeptical Public and Web-Weary Decision Makers -- Chapter XI E-Government: Trick or Treat? -- Chapter XII Realigning Governance: From E-Government to E-Democracy -- Chapter XIII Paradigm and Practice: The Innovative Organization to Deal with E-Government.
Chapter XIV Skills for Electronic Service Delivery in Public Agencies -- Chapter XV Identifying Effective Funding Models for E-Government* -- Chapter XVI E-Government and Private-Public Partnerships: Relational Challenges and Strategic Directions -- Chapter XVII What Skills are Needed in an E-World: E-Government Skills and Training Programs for the Public Sector -- Chapter XVIII Citizen Participation in Public Administration: The Impact of Citizen Oriented Public Services on Government and Citizens -- About the Editor -- About the Authors -- Index.
摘要:"This book covers topics in e-government, discussing e-government's present shortcomings while exploring a renewed understanding of e-government's visions and responsiveness"--Provided by publisher
