資料來源: Google Book
Perfect solutions for difficult employee situations
- 作者: Kemp, Sid.
- 出版: New York ;London : McGraw-Hill 2005.
- 稽核項: 1 online resource (xx, 236 pages).
- 標題: BUSINESS & ECONOMICS Workplace Culture. , Workplace Culture. , Supervision of employees. , Electronic books. , Human Resources & Personnel Management. , BUSINESS & ECONOMICS Human Resources & Personnel Management. , BUSINESS & ECONOMICS
- ISBN: 0071444521 , 9780071444521
- 試查全文@TNUA:
- 附註: Includes bibliographical references (pages 235-236). Terms to Use; Want to learn more?; Contents; Foreword: The Leader Casts a Long Shadow; Preface; Part One. Being There; Chapter 1. Facing Your Day; Remember: You Matter; Focus First; The Manager Who Wasn't There; Each Person Is a Treasure ... with Problems; Be a Practical Idealist; Come Up for Air, and Dive in Again; Chapter 2. From Challenges to Solutions; Seeing Yourself; Changing Your Stance; Changing the Situation; Chapter 3. The Manager's Survival Guide; Start by Not Understanding; Relax and Be with the Person, Not the Problem; Listen and Dig Deeper; Create a No-Blame Environment. Use the SandwichDecorate the Sandwich; Add the Dessert; Part Two. Messy Situations; Chapter 4. Money Issues; A Team Member Deserves a Raise, but That Isn't Possible; A Team Member Doesn't Deserve a Raise, but Thinks He or She Does; This Timesheet-or Expense Report-Doesn't Look Right; An Employee Asks for an Advance; Announcing Pay Cuts and Pay Freezes; Announcing Layoffs; Announcing a Change in Benefits; He Makes More Than I Do -- Chapter 5. When Sex Shows Up at Work; It's Getting a Little Hot in Here; No Bedding Down in the Office; You're Interested, but She or He Isn't He or She Won't Leave Me AloneYou're Interested, but I'm Not -- Uh-oh, I'm Interested; You've Broken Up-but You Still Have to Work Together; Calling Bad Plays-the Line Between Jokes and Sexual Harassment; Sexual Politics-Office Power Plays; Gender Preferences and Prejudices; Signs of a Hostile Environment; Chapter 6. When Personal Issues Affect Work Life; From Body Odor to Bad Breath; Is Something Wrong at Home?; Personal Calls and E-Mails on Office Time; Selfish Cell-Phoning; Side Jobs on Office Time; Selling Stuff to Our Staff; Job Hunting on the Job; Late Arrivals, Extra Breaks. Chapter 7. Pranks, Put-Downs, and Bending the RulesAct Your Age!; Pranks; Put-Downs; Tit for Tat; Bullying and Ganging Up on an Employee; Time for a Bit of Fun in the Office; Chapter 8. New Employee Orientation Issues; Rules and Assumptions; But I've Always Done It This Way!; An Employee Trying to Change the Rules; Lack of Attention to Detail; Caring Too Much; Caring Too Little; Unwilling to Improve; Not Ready, Fire; Ready, Fire, Aim; Not Getting Things Right; Nobody Likes the New Kid on the Block; Just Not Fitting In; Chapter 9. Time and Punctuality Issues; It's 9:30, Where's My Team? ""Oops, I Missed the Meeting""Those Little Latenesses Add Up; Long Lunches; It's Five O'Clock Somewhere-but Not Here; Erratic Absences; We Had Flex Time, but It Broke; The Same Excuse Every Time; A Different Excuse Every Time; Working Overtime, All the Time; Chapter 10. Attitude Problems; Respect for People; Respect for Roles; Who's the Boss?; Acting Superior to Teammates; Always Sparring with Me; Always Sparring with Each Other; Mistreating a Customer; Chapter 11. Problems Between Generations; Business: The Last Generation; ""Things Aren't the Way They Used to Be""
- 摘要: From underperformance to sexual harassment to interpersonal conflict; this survival guide gives you effective techniques for solving 401 sticky employee situations and addressing hot-button topics. --
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135402
- 系統號: 005318589
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結
Practical methods for solving messy problems in the office From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern. Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges as: Handling a crisis in an employee's life Negotiating salary and announcing pay cuts Managing personal problems, from body odor to personal calls Responding to accusations of sexual harrassment Addressing generational problems Enlisting expert assistance
來源: Google Book
來源: Google Book
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