附註:Includes bibliographical references (pages 235-236).
Terms to Use; Want to learn more?; Contents; Foreword: The Leader Casts a Long Shadow; Preface; Part One. Being There; Chapter 1. Facing Your Day; Remember: You Matter; Focus First; The Manager Who Wasn't There; Each Person Is a Treasure ... with Problems; Be a Practical Idealist; Come Up for Air, and Dive in Again; Chapter 2. From Challenges to Solutions; Seeing Yourself; Changing Your Stance; Changing the Situation; Chapter 3. The Manager's Survival Guide; Start by Not Understanding; Relax and Be with the Person, Not the Problem; Listen and Dig Deeper; Create a No-Blame Environment.
Use the SandwichDecorate the Sandwich; Add the Dessert; Part Two. Messy Situations; Chapter 4. Money Issues; A Team Member Deserves a Raise, but That Isn't Possible; A Team Member Doesn't Deserve a Raise, but Thinks He or She Does; This Timesheet-or Expense Report-Doesn't Look Right; An Employee Asks for an Advance; Announcing Pay Cuts and Pay Freezes; Announcing Layoffs; Announcing a Change in Benefits; He Makes More Than I Do -- Chapter 5. When Sex Shows Up at Work; It's Getting a Little Hot in Here; No Bedding Down in the Office; You're Interested, but She or He Isn't
He or She Won't Leave Me AloneYou're Interested, but I'm Not -- Uh-oh, I'm Interested; You've Broken Up-but You Still Have to Work Together; Calling Bad Plays-the Line Between Jokes and Sexual Harassment; Sexual Politics-Office Power Plays; Gender Preferences and Prejudices; Signs of a Hostile Environment; Chapter 6. When Personal Issues Affect Work Life; From Body Odor to Bad Breath; Is Something Wrong at Home?; Personal Calls and E-Mails on Office Time; Selfish Cell-Phoning; Side Jobs on Office Time; Selling Stuff to Our Staff; Job Hunting on the Job; Late Arrivals, Extra Breaks.
Chapter 7. Pranks, Put-Downs, and Bending the RulesAct Your Age!; Pranks; Put-Downs; Tit for Tat; Bullying and Ganging Up on an Employee; Time for a Bit of Fun in the Office; Chapter 8. New Employee Orientation Issues; Rules and Assumptions; But I've Always Done It This Way!; An Employee Trying to Change the Rules; Lack of Attention to Detail; Caring Too Much; Caring Too Little; Unwilling to Improve; Not Ready, Fire; Ready, Fire, Aim; Not Getting Things Right; Nobody Likes the New Kid on the Block; Just Not Fitting In; Chapter 9. Time and Punctuality Issues; It's 9:30, Where's My Team?
""Oops, I Missed the Meeting""Those Little Latenesses Add Up; Long Lunches; It's Five O'Clock Somewhere-but Not Here; Erratic Absences; We Had Flex Time, but It Broke; The Same Excuse Every Time; A Different Excuse Every Time; Working Overtime, All the Time; Chapter 10. Attitude Problems; Respect for People; Respect for Roles; Who's the Boss?; Acting Superior to Teammates; Always Sparring with Me; Always Sparring with Each Other; Mistreating a Customer; Chapter 11. Problems Between Generations; Business: The Last Generation; ""Things Aren't the Way They Used to Be""
摘要:From underperformance to sexual harassment to interpersonal conflict; this survival guide gives you effective techniques for solving 401 sticky employee situations and addressing hot-button topics. --
