附註:Includes bibliographical references (page 115) and index.
Cover -- Acknowledgements -- TOC36;Table of Contents -- Introduction -- CH36;Chapter One Knowledge Management58; Why Now63; -- CH36;Chapter Two What Is Knowledge63; -- CH36;Chapter Three Managing Knowledge58; The Process -- CH36;Chapter Four Making the Connection58; Knowledge Management and Organizational Learning -- CH36;Chapter Five Getting Started and Going Forward -- CH36;Chapter Six Implementing Knowledge Management -- Recommended Reading -- About the Authors -- IDX36;Index -- Last Page.
摘要:Knowledge about customers, markets, core processes, how things get done, who knows what is a core business asset. You may have heard of knowledge management. No longer a buzz word, it's becoming mainstream in companies large and small who want to strengthen core competencies in: Responsiveness to the market; Innovation of new products and services; Competency of skill base; Efficiency of work processes. If you're ready to start the knowledge management process in your organization, this book provides a practical plan and roadmap. You'll walk through all the stages - assessment, planning, deployment, and evaluation - and gain specific action steps for putting it all together to expand your core competency and win competitive advantage.
