附註:Title from e-book title screen (viewed Aug. 8, 2005).
About the author; Introduction; 1 Customer relationships; 2 Innovation; 3 Time management; 4 People management; 5 Motivation; 6 Self development.
摘要:This text features 100 positive and practical ideas that canbe put to work immediately to build a stronger, fitter and more profitable business. It includes such topics as: be passionate about business; the customer is not always right; and close the customer service department.
