附註:Includes bibliographical references (pages 267-268) and index.
Cover -- Table of contents -- Foreword -- Preface -- The Authors -- Contributing Senior Practitioners -- Introduction -- So What is Different About This Book? -- 1 Getting Started -- Key Themes -- 1.1 Context -- 1.2 The OD Role of HR -- 1.3 Three Mindsets -- 1.4 Systems Mindset -- Organisational Levers Model -- Change Cycle Model -- Change Equation Model -- 1.5 Process Consulting Mindset -- How is this achieved? -- 1.6 Project Mindset -- Why the focus on developing a project mindset? -- Summary -- 2 Envisioning the New World of HR -- Key Themes -- 2.1 Context -- Opportunities and Threats -- What We Mean by "HR" -- Irresistible Forces -- Using the Above Material -- 2.2 Practitioner Perspectives -- 2.3 Envisioning Tools -- Business Drivers Framework -- Organisational Levers Model -- HR Value Pyramid Model -- HR Functional Evolution Framework -- Visualisation -- 2.4 Fast Tracking the Envisioning Process -- Who should be involved? -- Summary -- 3 Service Delivery Approaches -- Key Themes -- 3.1 Context -- Shared services -- e-HR -- Outsourcing -- 3.2 Practitioner Perspectives -- Beware the dangers of outsourcing -- Where to "draw the line" -- Don't do shared services in isolation -- Don't get obsessed with the sourcing debate -- Be wary of treating services as non-core -- The service delivery approach should support the business model -- The tension between controlling costs and maintaining the human interaction -- The "fog" that surrounds the debate about outsourced cost savings -- Getting your own house in order -- Only outsource transactions -- Outsourcing as a way of providing added value in recruitment -- 3.3 The Factors Involved in the Choice of Service Delivery -- Shared Services -- e-HR -- 3.4 Outsourcing -- How to decide what to outsource -- Outsourcing is not a magical solution -- 3.5 How to Find a Suitable Outsource Provider -- Settling upon the right sort of contract -- Commercial/pricing/cost savings -- Term and effective date -- Service levels -- Other
