附註:Includes bibliographical references (pages 313-326) and indexes.
Figures; Tables; Boxes; Introduction; 1. Public utilities: shaped by challenge and conflict; 2. Policy challenges facing public utilities; 3. The public utility ethics challenge; 4. The public utility regulatory challenge; 5. Meeting challenges in utility planning; 6. Utility management and leadership challenges; 7. The challenges of utility pricing and rate setting; 8. The public utility marketing challenge; 9. Information challenges for public utility managers; 10. Utility finance and accounting challenges; 11. Challenges in managing utility human resources.
摘要:An introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in three sectors of the utility industry: electric power, natural gas, and water and wastewater systems.
