附註:Previous edition: 2001.
Includes index.
Cover -- Contents -- About the Authors -- Foreword -- Preface -- Introduction -- 1 What is Quality? -- 2 What is a Quality Management System? -- 2.1 What are the requirements of a Quality Management System? -- 2.2 What are Quality Control and Quality Assurance? -- 2.2.1 Quality Control -- 2.2.2 Quality Assurance -- 2.3 What are the costs and benefits of having a Quality Management System? -- 2.4 What is a Quality Manual? -- 2.4.1 What goes into a Quality Manual? -- 2.4.2 What does each part of the Quality Manual do? -- 2.5 What are Quality Policies and Objectives? -- 2.5.1 Mission statements -- 2.5.2 Corporate Policy Statement -- 2.5.3 Process-specific policies -- 2.5.4 How to set Quality Objectives -- 2.6 What is a Quality Process? -- 2.6.1 The Process Approach -- 2.6.2 Core Business Process -- 2.6.3 Supporting processes -- 2.6.4 Inter-relationship of process documentation -- 2.6.5 The hierarchy of processes -- 2.7 What is a Quality Procedure? -- 2.7.1 What is the best way to write a Quality Procedure -- 2.7.2 What should go into a Quality Procedure? -- 2.7.3 Annex A -- Example Quality Procedure -- 2.8 What is a Work Instruction? -- 2.8.1 What should go into a Work Instruction? -- 2.8.2 How many Work Instructions can I have? -- 2.8.3 Annex B -- Example Work Instruction -- 2.9 What is a Quality Plan? -- 2.9.1 What should be covered by a Quality Plan? -- 2.9.2 Other considerations -- 3 The history of Quality Standards -- 3.1 1979 -- 3.2 1981 -- 3.3 1987 -- 3.4 1994 -- 3.5 2000 -- 4 Who produces Quality Standards? -- 5 What is ISO 9000:2000? -- 5.1 Background to the ISO 9001:2000 standard -- 5.2 The ISO 9000:2000 family of standards -- 5.2.1 ISO 9000:2000 Quality Management Systems -- Fundamentals and vocabulary -- 5.2.2 ISO 9001:2000 Quality Management Systems -- Requirements -- 5.3 The 'consistent pair' -- 5.4 Compatibility with other Management Systems -- 5.4.1 Compatibility with ISO 14001:1996 -- 5.4.2 Compatibility with BS8800:2004 -- 5.5 The Principles of ISO
