附註:Includes bibliographical references (pages 63-67).
1. Introduction -- 2. Service delivery and social outcomes : a story of successes and failures -- 3. LAC service delivery : assessing two decades of change -- 4. Conclusions.
摘要:"Building on the accountability framework developed in the World Bank's World Development Report 2004: Making Services Work for Poor People, this study analyzes how two decades of political, administrative, and social transformations have changed accountability relations in Latin American countries. It describes how democratization, decentralization, privatization, and civil society participation have improved service delivery and identifies the causes of service failures." "By shedding light on the factors constraining delivery of the most essential services to the most vulnerable populations, Citizens, Politicians, and Providers provides guidance to policymakers and development practitioners on how to shape public action to get better-quality services for all."--Jacket
