附註:TITLE -- COPYRIGHT -- CONTENTS -- TO THE READER -- CONTENTS -- INTRODUCTION -- PART 1 THE PROBLEM WITH ABSENTEEISM -- ABSENTEE PROBLEM #1: CAMOUFLAGE -- HOLIDAY AND SICKNESS REASONS -- EDUCATION AND TRAINING -- EMPLOYEE RELATIONS -- SOCIAL, COMMUNITY, AND OTHER REASONS -- ABSENTEE PROBLEM #2: EMPLOYEE ATTITUDES -- ABSENTEE PROBLEM #3: SYSTEMS THAT ENCOURAGE, RATHER THAN DISCOURAGE, ABSENTEEISM -- ABSENTEE PROBLEM #4: COMPLEX CAUSES -- ABSENTEE PROBLEM #5: THE GOOD, THE BAD, AND THE CONFUSED -- ABSENTEE PROBLEM #6: TAKING THE ABSENTEE PROBLEM TOO SERIOUSLY.
SUMMARYPART 2 GET WITH THE PROGRAM! -- THE PERFECT ABSENTEEISM PROGRAM -- THE TEN COMMANDMENTS OF ABSENTEEISM -- PART 3 INTRODUCTION TO ORGANIZATION -- ORGANIZATIONAL PROBLEMS -- ORGANIZING THE ORGANIZATION -- SUMMARY -- WHO -- WHAT -- WHEN -- WHERE -- WHY -- HOW -- PART 4 JOIN THE MORALE MAJORITY -- JOIN THE MORALE MAJORITY -- THE EIGHT STEPS -- Step One: Emulate -- Step Two: Appreciate -- Step Three: Ingratiate -- Step Four: Stimulate -- Step Five: Integrate -- Step Six: Initiate -- Step Seven: Contemplate -- Step Eight: Delegate
SUMMARYSTEP ONE EMULATE -- STEP TWO APPRECIATE -- STEP THREE INGRATIATE -- STEP FOUR STIMULATE -- STEP FIVE INTEGRATE -- STEP SIX INITIATE -- STEP SEVEN CONTEMPLATE -- STEP EIGHT DELEGATE -- PART 5 NOT BY ACCIDENT -- INTRODUCTION -- THE OUNCE OF PREVENTION -- ACCIDENT CAUSES: THE DIRTY DOZEN -- THE SAFETY FOUR -- SAFETY FIRST: EMPLOYEE ATTITUDE -- SAFETY FIRST: TWO EXAMPLES -- Example #1 -- Example #2 -- SAFETY FIRST: EMPLOYEE PARTICIPATION -- SAFETY FIRST: THE LITTLE THINGS -- PROPER JOB PLACEMENT -- JOB SAFETY ANALYSIS
THE INSPECTOR GENERALBe a Space Cadet -- SUMMARY -- PART 6 THE CASE STUDIES -- K.I.S.S. -- Case #1 The Feedback Factor -- The Facts -- The Problem -- The Solution -- The Results -- Case #2: Recognize the Regiment -- The Facts -- The Problem -- The Solution -- The Results -- The Solution (Explained) -- The Pay-for-Progress Program -- The Recognition Rationale -- Lavish Lotteries -- Unfaltering Feedback -- Case #3: Measure the Mayhem -- The Facts -- The Problem -- The Solution -- 1. Gather The Facts. -- 2. Divide And Conquer.
3. Take Action.The Results -- The Sandvik Steps for Influencing Absenteeism -- Case #4: Looking Well -- The Facts -- The Problem -- The Solution -- The Results -- THE STRUX STRATEGY -- Case #5: To Everyone's Benefit -- The Facts -- The Problem -- The Solution -- The Results -- The General Motors/UAW Memorandum of Understanding -- Case #6 Fiscally Fit -- The Facts -- The Problem -- The Solution -- The Results -- General Electric's Plan for Health and Wealth -- The Fitness Program -- The Recreation Program
摘要:Annotation American businesses lose $30 billion a year to absenteeism.
