附註:Cover -- Contents -- Foreword -- Preface -- How to use this guide -- CHAPTER 1 8211; SHOULD YOU CONDUCT A SELF45;ASSESSMENT63; -- Why would you conduct a self45;assessment63; -- Some typical reasons for conducting a self45;assessment -- Are you ready63; -- Stop or go63; -- How long will it take63; -- Before you begin -- Who will use the results63; -- Stakholders -- Who should conduct the process63; -- Creating a team -- Who will do what63; -- What does your team have63; What does your team need63; -- Are there any other roles or responsibilities63; -- What39;s the best way to manage the process63; -- What issues may arise at preplanning63; -- Have you forgotten anything63; -- CHAPTER 2 8211; PLANNING A SELF45;ASSESSMENT -- What is the unit of analysis63; -- What are the main performance issues63; -- What are the right questions63; -- Three kinds of question -- Prioritizing your set of questions -- What are the indicators63; -- A few words of caution about indicators -- What are the best sources of data63; -- What methods will be used to collect data63; -- Have you forgotten anything63; -- CHAPTER 3 8211; CONDUCTING A SELF45;ASSESSMENT -- Planning for data collection -- Collecting the data -- Analyzing your data -- Data sources and triangulation -- Sorting the data -- Basis for judgment -- Communicating the results -- Communicating during the process -- Communicating after the process -- Hints for conveying results -- Writing a good report -- What issues may arise at this stage63; -- How will the results be used63; -- Why results get shelved -- CHAPTER 4 8211; DIAGNOSING THE PERFORMANCE OF YOUR ORGANIZATION -- A framework for assessing organizational performance -- Organizational performance -- Effectiveness -- Efficiency -- Relevance -- Financial viability -- External environment -- Administrative and legal environment -- Political environment -- Sociocultural environment -- Economic environment -- Technological environment -- Stakeholder environment -- Organizat
摘要:This guidebook presents an innovative and thoroughly tested model for organizational self-assessment. The tools and tips in Enhancing Organizational Performance go beyond measuring the impact of programs, products, and services. They integrate techniques of formative assessment, in which the assessment team becomes involved in helping its organization become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type or size of organization.
