The new gold standard[electronic resource] :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

• 作者: Michelli, Joseph A.,
• 其他作者: MyiLibrary.
• 出版: New York : McGraw-Hill c2008.
• 稽核項: xvi, 284 p. ;23 cm.
• 標題: Ritz-Carlton Hotels (Firm) Management -- Case studies. , Management , Total quality management. , Success in business. , Leadership. , Customer services. , Corporate culture. , Electronic books. , Ritz-Carlton Hotels (Firm)
• ISBN: 6611333193 , 9786611333195
• ISBN: 0071548335 (Cloth) , 0071641637 (electronic bk.)
• 試查全文@TNUA:
  
• 附註: Title from e-book title screen (viewed July 7, 2008). Includes bibliographical references (p. 265-271) and index.
• 電子資源: Connect to MyiLibrary resource
• 系統號: 005250730
• 資料類型: 電子書
• 讀者標籤: 需登入
• 引用網址: 複製連結
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