附註:Includes bibliographical references and index.
Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.
摘要:"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--
