附註:Includes bibliographical references and index.
Chapter 1. "P-people": the marketing mix approach of value-added in LCC ancillary service -- Chapter 2. Design thinking as a strategic lever in promoting tourism in Kwazulu-Natal, South Africa -- Chapter 3. Digitalization and crises: the opportunity overturned on sustainable human resource development in airlines in Thailand -- Chapter 4. Digitalization of human resources management practices in Nigeria's hospitality industry -- Chapter 5. Human resources management after industry 4.0: blending AI and HRM -- Chapter 6. Implication of RPA on financial services: a novel human resources information system -- Chapter 7. Man and artificial intelligence: influence on strategic human resource management in thedigital economy -- Chapter 8. Motivating factors for hotel employees: a fuzzy logic approach -- Chapter 9. Reviewing the leadership perspective for managing healthcare in the COVID-19 pandemic -- Chapter 10. Talent management: a significantapproach to strategic HRM in the hotel industry -- Chapter 11. Theory and concept of strategic human resources management -- Chapter 12. Theory and concept of human resources development -- Chapter 13. To identify stress in the services sector.
摘要:"This book is the platform for scholars, practitioners in services job and HR professionals share and discuss the idea of thought of the integration between man and machine in the modern world of services. While, maintaining the state-of-the art services, how to symbiosis the human services with technology implication successfully. In the meantime, the organizational culture of service organization is well-represented for customer-experienced. Furthermore, the book also highlights to gather all kind of hospitality industry of strategic human resource management including; workforce planning, HR analytic, job evaluation, job specification and description to selection, recruitment, performance management,compensation and benefit, life span of employee, retention plan training and development innovation, and retirement plan in the service sectors. The theory and concept in strategic human resource management in hospitality in digitalized-economic paradigm is highly value added for discussing"--
