The art and science of communication :tools for effective communication in the workplace

• 作者: Perkins, Pamela S.,
• 出版: Hoboken, N.J. : John Wiley & Sons, Inc. c2008.
• 稽核項: xxiii, 198 p. :ill.
• 標題: Communication interpersonnelle. , Communication dans l'entreprise. , Persuasion (Rhetorique)
• ISBN: 0470247592 , 9780470247594
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• 附註: "Published simultaneously in Canada." 99年度教育部購置教學研究相關圖書儀器及設備計畫. Foreword / Denis Waitley and Les Brown -- Introduction -- Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self (work) image -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Nonverbal communication -- Jill's day -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's all about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Interpersonal communication -- Keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Small group and organizational communication -- To group or not to group...that is the question -- Jill's day -- I versus we: the cultural paradox -- Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small group membership and facilitation -- Public communication -- The common denominator -- Moving beyond the fear! -- Ridding yourself of communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Television habits -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Who are we? -- Nonverbal communication is cultural! -- Global community -- Who are we? -- "Other" in the workplace -- J
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• 系統號: 005034366
• 資料類型: 圖書
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