Serving internal and external customers
- 作者: Swartzlander, Anne.
- 出版: Upper Saddle River, N.J. : Prentice Hall c2004.
- 稽核項: x, 294 p. :ill. ;26 cm.
- 標題: Customer services.
- ISBN: 013028341X , 9780130283412
- 試查全文@TNUA:
- 附註: Includes bibliographical references and index.
- 電子資源: https://dbs.tnua.edu.tw/login?url=http://catdir.loc.gov/catdir/toc/ecip044/2003011007.html
- 系統號: 005080274
- 資料類型: 圖書
- 讀者標籤: 需登入
- 引用網址: 複製連結
For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education. This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication "best practices,"Customer Service" provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers.
來源: Google Book
來源: Google Book
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