查詢 sb:"Call centers." ，共 10 筆
查詢再細分
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- 語言
- 英語(10)
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- 作者
- Bodin, Madeline,(1)
- Bodin, Madeline.(1)
- Carlaw, Malcolm.(1)
- Clegg, Brian.(1)
- D'Ausilio, Rosanne,(1)
- Dawson, Keith,(1)
- Dawson, Keith.(1)
- Day, Charles E.(1)
- Graber, Peter R.(1)
- Granered, Erik,(1)
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- 資料類型
- 電子書(10)
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6 0 0 0 0Global call centers :achieving outstanding customer service across cultures & time zones
- 作者: Granered, Erik,
- 出版: Boston : Nicholas Brealey International 2005.
- 資料類型: 電子書
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2 0 0 0 0
Customers :arriving with a history, leaving with an experience! how to build your sales, service or help desk call center to please customers
- 作者: Waite, Andrew J.
- 出版: New York : Flatiron Pub. ©1996.
- 資料類型: 電子書
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6 0 0 0 0
The invisible customer :strategies for successful customer service down the wire
- 作者: Clegg, Brian.
- 出版: London ;Dover, N.H. : Kogan Page 2000.
- 資料類型: 電子書
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19 0 0 0 0
Wake up your call center :how to be a better call center agent
- 作者: D'Ausilio, Rosanne,
- 出版: West Lafayette, Ind. : Ichor Business Books ©1999.
- 資料類型: 電子書
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3 0 0 0 0
Call center operations :profiting from teleservices
- 作者: Day, Charles E.
- 出版: New York : McGraw-Hill ©2000.
- 資料類型: 電子書
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3 0 0 0 0
Learning points :80 activities and actions for call center cervice excellence
- 作者: Graber, Peter R.
- 出版: Amherst, MA : HRD Press 2005.
- 資料類型: 電子書
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9 0 0 0 0
The call center dictionary :the complete guide to call center & help desk technology and operations
- 作者: Bodin, Madeline,
- 出版: New York : Telecom Library ©1999.
- 資料類型: 電子書
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7 0 0 0 0
Maximizing call center performance :136 innovatice ideas for increasing productivity and customer satisfaction
- 作者: Bodin, Madeline.
- 出版: New York : Telecom Library ©1998.
- 資料類型: 電子書
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4 0 0 0 0
Call center handbook :the complete guide to starting, running and improving your call center
- 作者: Dawson, Keith.
- 出版: New York : Telecom 1999.
- 資料類型: 電子書
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8 0 0 0 0
Managing and motivating contact center employees :tools and techniques for inspiring outstanding performance from your frontline staff
- 作者: Carlaw, Malcolm.
- 出版: New York : McGraw-Hill ©2003.
- 資料類型: 電子書