查詢 au:Freemantle, David. ，共 3 筆
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- 英語(3)
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- Freemantle, David.(3)
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- 電子書(3)
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6 0 0 0 0The buzz :50 little things that make a big difference to delivering world-class customer service
- 作者: Freemantle, David.
- 出版: London ;Boston, Mass. : Nicholas Brealey Pub. 2004.
- 資料類型: 電子書
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6 0 0 0 0
What customers like about you :adding emotional value for service excellence and competitive advantage
- 作者: Freemantle, David.
- 出版: London ;Naperville, IL : Nicholas Brealey Pub. 1999.
- 資料類型: 電子書
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6 0 0 0 0
The Biz :50 little things that make a big difference to team motivation and leadership
- 作者: Freemantle, David.
- 出版: London ;Boston : Nicholas Brealey Pub. 2004.
- 資料類型: 電子書