查詢 sb:Customer Relations. ,共 225 筆
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- 作者
- Zemke, Ron.(7)
- Anderson, Kristin,(4)
- Bell, Chip R.(3)
- Foss, Bryan.(3)
- Reichheld, Frederick F.(3)
- Stone, Merlin,(3)
- Barlow, Janelle,(2)
- Chartered Institute of Marketing.(2)
- Connellan, Thomas K.,(2)
- Freemantle, David.(2)
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- 主題
- BUSINESS & ECONOMICS(99)
- Customer Relations.(72)
- Customer relations.(58)
- Social life and customs.(55)
- Customer services.(42)
- Social life and customs(38)
- Management.(27)
- Consumer satisfaction.(25)
- History(24)
- Customer relations(22)
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- 館別
- 總圖(79)
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Quality in customer service
- 作者: Fuchs, Edward.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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The CRM project management handbook :building realistic expectations and managing risk
- 作者: Gentle, Michael,
- 出版: London ;Sterling, VA : Kogan Page 2002.
- 資料類型: 電子書
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The customer management scorecard :managing CRM for profit
- 作者: Woodcock, Neil.
- 出版: London ;Sterling, VA : Kogan Page 2003.
- 資料類型: 電子書
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Customer relationship management
- 作者: Anderson, Kristin,
- 出版: New York : McGraw-Hill ©2002.
- 資料類型: 電子書
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Customer relationship management :how to turn a good business into a great one!
- 作者: Roberts-Phelps, Graham.
- 出版: London : Thorogood ©2003.
- 資料類型: 電子書
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Deliver outstanding customer service :gain and retain customers and stay ahead of the competition
- 作者: Nash, Susan Antoinette,
- 出版: Oxford : How To Books 2002.
- 資料類型: 電子書
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Super service :seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it
- 作者: Gee, Jeff.
- 出版: New York, N.Y. : McGraw-Hill ©1999.
- 資料類型: 電子書
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8 0 0 0 0
Harvard business review on customer relationship management.
- 作者: Harvard Business School.
- 出版: Boston : Harvard Business School Press ©2001.
- 資料類型: 電子書
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61 0 0 0 0
Serving internal and external customers
- 作者: Swartzlander, Anne.
- 出版: Upper Saddle River, N.J. : Prentice Hall c2004.
- 資料類型: 圖書
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The buzz :50 little things that make a big difference to delivering world-class customer service
- 作者: Freemantle, David.
- 出版: London ;Boston, Mass. : Nicholas Brealey Pub. 2004.
- 資料類型: 電子書