查詢 sb:Customer services ，共 121 筆
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- 作者
- Zemke, Ron.(9)
- Anderson, Kristin,(4)
- IGI Global.(4)
- Bell, Chip R.(3)
- Barlow, Janelle,(2)
- Connellan, Thomas K.,(2)
- Freemantle, David.(2)
- Gee, Jeff.(2)
- Gee, Val.(2)
- Gerson, Richard F.(2)
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- 主題
- BUSINESS & ECONOMICS(88)
- Customer services.(71)
- Customer Relations.(47)
- Customer services(37)
- Management.(30)
- Service à la clientèle.(30)
- Customer relations.(28)
- Consumer satisfaction.(25)
- Business & Economics.(16)
- Consommateurs(15)
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- 館別
- 總圖(14)
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Serving internal and external customers
- 作者: Swartzlander, Anne.
- 出版: Upper Saddle River, N.J. : Prentice Hall c2004.
- 資料類型: 圖書
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8 0 0 0 0Sustaining knock your socks off service
- 作者: Connellan, Thomas K.,
- 出版: New York : Amacom ©1993.
- 資料類型: 電子書
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Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation
- 作者: Bacal, Robert.
- 出版: New York : McGraw-Hill ©2005.
- 資料類型: 電子書
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Quality in customer service
- 作者: Fuchs, Edward.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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The buzz :50 little things that make a big difference to delivering world-class customer service
- 作者: Freemantle, David.
- 出版: London ;Boston, Mass. : Nicholas Brealey Pub. 2004.
- 資料類型: 電子書
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Super service :seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it
- 作者: Gee, Jeff.
- 出版: New York, N.Y. : McGraw-Hill ©1999.
- 資料類型: 電子書
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Performance Research Associates' Delivering knock your socks off service.
- 作者: Zemke, Ron.
- 出版: New York : American Management Association ©2003.
- 資料類型: 電子書
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Secret service :hidden systems that deliver unforgettable customer service
- 作者: DiJulius, John R.,
- 出版:
- 資料類型: 電子書
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Deliver outstanding customer service :gain and retain customers and stay ahead of the competition
- 作者: Nash, Susan Antoinette,
- 出版: Oxford : How To Books 2002.
- 資料類型: 電子書
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The complete idiot's guide to great customer service
- 作者: Karr, Ron,
- 出版: New York, NY : Alpha Books ©1997.
- 資料類型: 電子書