查詢 sb:Customer services Management. ，共 56 筆
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- 作者
- Zemke, Ron.(5)
- Anderson, Kristin,(3)
- Bell, Chip R.(2)
- IGI Global.(2)
- Timm, Paul R.(2)
- Albrecht, Karl,(1)
- Allen, Phil,(1)
- Anton, Jon,(1)
- Balinski, Eric W.(1)
- Bansal, Shubhi,(1)
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- 主題
- BUSINESS & ECONOMICS(45)
- Management.(30)
- Customer services.(29)
- Customer services(22)
- Customer Relations.(15)
- Industrial Management.(12)
- Management Science.(12)
- Organizational Behavior.(12)
- Consumer satisfaction.(11)
- Service à la clientèle.(11)
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- 總圖(3)
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64 0 0 0 0
Serving internal and external customers
- 作者: Swartzlander, Anne.
- 出版: Upper Saddle River, N.J. : Prentice Hall c2004.
- 資料類型: 圖書
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14 0 0 0 0Deliver outstanding customer service :gain and retain customers and stay ahead of the competition
- 作者: Nash, Susan Antoinette,
- 出版: Oxford : How To Books 2002.
- 資料類型: 電子書
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253 0 0 0 0
Performance Research Associates' Delivering knock your socks off service.
- 作者: Zemke, Ron.
- 出版: New York : American Management Association ©2003.
- 資料類型: 電子書
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17 0 0 0 0
Managing quality customer service :a practical guide for establishing a service operation
- 作者: Martin, William B.
- 出版: Los Altos, Calif. : Crisp ©1989.
- 資料類型: 電子書
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9 0 0 0 0
New service paradigms :AMA SERVSIG Conference 2003
- 作者: Kandampully, Jay.
- 出版: [Bradford, England] : Emerald Group Pub. 2004.
- 資料類型: 電子書
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21 0 0 0 0
Wake up your call center :how to be a better call center agent
- 作者: D'Ausilio, Rosanne,
- 出版: West Lafayette, Ind. : Ichor Business Books ©1999.
- 資料類型: 電子書
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8 0 0 0 0
Innovation and quality improvement in service organizations
- 作者: Chapman, R. L.
- 出版: Bradford, England : Emerald Group Pub. ©2002.
- 資料類型: 電子書
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4 0 0 0 0
Customer love :attracting and keeping customers for life
- 作者: Bell, Chip R.
- 出版: Provo, Utah : Executive Excellence Pub. ©2000.
- 資料類型: 電子書
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14 0 0 0 0
CRM in financial services :a practical guide to making customer relationship management work
- 作者: Foss, Bryan.
- 出版: London ;Milford, CT : Kogan Page 2002.
- 資料類型: 電子書
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15 0 0 0 0
CallCenter management by the numbers
- 作者: Anton, Jon,
- 出版: West Lafayette, Ind. : Ichor Business Books 1997.
- 資料類型: 電子書