查詢 sb:"Customer relations." ,共 113 筆
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- 作者
- Zemke, Ron.(7)
- Anderson, Kristin,(4)
- Bell, Chip R.(3)
- Foss, Bryan.(3)
- Reichheld, Frederick F.(3)
- Stone, Merlin,(3)
- Barlow, Janelle,(2)
- Chartered Institute of Marketing.(2)
- Connellan, Thomas K.,(2)
- Freemantle, David.(2)
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- 主題
- BUSINESS & ECONOMICS(97)
- Customer Relations.(72)
- Customer relations.(58)
- Customer services.(41)
- Management.(25)
- Consumer satisfaction.(24)
- Customer relations(22)
- Consommateurs(20)
- Service à la clientèle.(17)
- Customer loyalty.(16)
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- 館別
- 總圖(10)
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Harvard business review on customer relationship management.
- 作者: Harvard Business School.
- 出版: Boston : Harvard Business School Press ©2001.
- 資料類型: 電子書
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The CRM project management handbook :building realistic expectations and managing risk
- 作者: Gentle, Michael,
- 出版: London ;Sterling, VA : Kogan Page 2002.
- 資料類型: 電子書
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The customer management scorecard :managing CRM for profit
- 作者: Woodcock, Neil.
- 出版: London ;Sterling, VA : Kogan Page 2003.
- 資料類型: 電子書
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Customer relationship management
- 作者: Anderson, Kristin,
- 出版: New York : McGraw-Hill ©2002.
- 資料類型: 電子書
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Customer relationship management :how to turn a good business into a great one!
- 作者: Roberts-Phelps, Graham.
- 出版: London : Thorogood ©2003.
- 資料類型: 電子書
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Quality in customer service
- 作者: Fuchs, Edward.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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Everyone is a customer :a proven method for measuring the value of every relationship in the era of collaborative business
- 作者: Shuman, Jeffrey C.,
- 出版: [Chicago] : Dearborn Trade Pub. ©2002.
- 資料類型: 電子書
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What's keeping your customers up at night? :close more deals by selling to your client's pain
- 作者: Cody, Steven.
- 出版: New York : McGraw-Hill ©2003.
- 資料類型: 電子書
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Why CRM doesn't work :how to win by letting customers manage the relationship
- 作者: Newell, Frederick,
- 出版: Princeton, N.J. : Bloomberg Press ©2003.
- 資料類型: 電子書
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Special edition using Microsoft CRM
- 作者: Brown, Laura,
- 出版: Indianapolis, Ind. : Que Pub. ©2004.
- 資料類型: 電子書