查詢 text:Call centers Management. ，共 19 筆
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- 作者
- Dawson, Keith.(2)
- Allen, Joseph G.,(1)
- Anton, Jon,(1)
- Bacon, Barbara Schaffer,(1)
- Bayer, Myriam-Judith.(1)
- Bodin, Madeline,(1)
- Bodin, Madeline.(1)
- Borwick, Doug,(1)
- Bruton, Noel,(1)
- Carlaw, Malcolm.(1)
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- 主題
- BUSINESS & ECONOMICS(10)
- Management.(10)
- Customer services(8)
- Call centers(6)
- Industrial Management.(5)
- Management Science.(5)
- Organizational Behavior.(5)
- Customer Relations.(4)
- Call centers.(3)
- Consumer satisfaction.(3)
- More
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- 館別
- 總圖(4)
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8 0 0 0 0Call center savvy :how to position your call center for the business challenges of the 21st century
- 作者: Dawson, Keith.
- 出版: New York : Telecom Library ©1999.
- 資料類型: 電子書
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2 0 0 0 0
Customers :arriving with a history, leaving with an experience! how to build your sales, service or help desk call center to please customers
- 作者: Waite, Andrew J.
- 出版: New York : Flatiron Pub. ©1996.
- 資料類型: 電子書
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10 0 0 0 0
The call center dictionary :the complete guide to call center & help desk technology and operations
- 作者: Bodin, Madeline,
- 出版: New York : Telecom Library ©1999.
- 資料類型: 電子書
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6 0 0 0 0
Global call centers :achieving outstanding customer service across cultures & time zones
- 作者: Granered, Erik,
- 出版: Boston : Nicholas Brealey International 2005.
- 資料類型: 電子書
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21 0 0 0 0
Wake up your call center :how to be a better call center agent
- 作者: D'Ausilio, Rosanne,
- 出版: West Lafayette, Ind. : Ichor Business Books ©1999.
- 資料類型: 電子書
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4 0 0 0 0
Call center handbook :the complete guide to starting, running and improving your call center
- 作者: Dawson, Keith.
- 出版: New York : Telecom 1999.
- 資料類型: 電子書
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8 0 0 0 0
Maximizing call center performance :136 innovatice ideas for increasing productivity and customer satisfaction
- 作者: Bodin, Madeline.
- 出版: New York : Telecom Library ©1998.
- 資料類型: 電子書
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8 0 0 0 0
Managing and motivating contact center employees :tools and techniques for inspiring outstanding performance from your frontline staff
- 作者: Carlaw, Malcolm.
- 出版: New York : McGraw-Hill ©2003.
- 資料類型: 電子書
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15 0 0 0 0
CallCenter management by the numbers
- 作者: Anton, Jon,
- 出版: West Lafayette, Ind. : Ichor Business Books 1997.
- 資料類型: 電子書
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50 0 0 0 0
Collaborative school leadership :practical strategies for principals
- 作者: Nash, Ron,
- 出版: Lanham, Md. : Rowman & Littlefield Publishers c2013.
- 資料類型: 圖書