查詢 text:Customer Relations ，共 275 筆
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- 主題
- BUSINESS & ECONOMICS(111)
- Customer Relations.(72)
- Customer relations.(58)
- Social life and customs.(57)
- Customer services.(42)
- Social life and customs(39)
- Management.(32)
- History(28)
- Consumer satisfaction.(26)
- Consommateurs(24)
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- 館別
- 總圖(102)
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10 0 0 0 0Quality in customer service
- 作者: Fuchs, Edward.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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17 0 0 0 0
Managing quality customer service :a practical guide for establishing a service operation
- 作者: Martin, William B.
- 出版: Los Altos, Calif. : Crisp ©1989.
- 資料類型: 電子書
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5 0 0 0 0
How to be better at ... customer care
- 作者: Foster, Timothy R. V.
- 出版: London : Kogan Page ©1999.
- 資料類型: 電子書
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4 0 0 0 0
Why CRM doesn't work :how to win by letting customers manage the relationship
- 作者: Newell, Frederick,
- 出版: Princeton, N.J. : Bloomberg Press ©2003.
- 資料類型: 電子書
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The customer management scorecard :managing CRM for profit
- 作者: Woodcock, Neil.
- 出版: London ;Sterling, VA : Kogan Page 2003.
- 資料類型: 電子書
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8 0 0 0 0
Customer relationship management :how to turn a good business into a great one!
- 作者: Roberts-Phelps, Graham.
- 出版: London : Thorogood ©2003.
- 資料類型: 電子書
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The invisible customer :strategies for successful customer service down the wire
- 作者: Clegg, Brian.
- 出版: London ;Dover, N.H. : Kogan Page 2000.
- 資料類型: 電子書
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The complete idiot's guide to great customer service
- 作者: Karr, Ron,
- 出版: New York, NY : Alpha Books ©1997.
- 資料類型: 電子書
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14 0 0 0 0
Deliver outstanding customer service :gain and retain customers and stay ahead of the competition
- 作者: Nash, Susan Antoinette,
- 出版: Oxford : How To Books 2002.
- 資料類型: 電子書
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5 0 0 0 0
The eternal e-customer :how emotionally intelligent interfaces can create long-lasting customer relationships
- 作者: Bergeron, Bryan P.
- 出版: New York : McGraw-Hill 2000.
- 資料類型: 電子書