查詢 text:Customer Relations. ,共 264 筆
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- 作者
- Zemke, Ron.(7)
- Anderson, Kristin,(4)
- Bell, Chip R.(3)
- Foss, Bryan.(3)
- Reichheld, Frederick F.(3)
- Stone, Merlin,(3)
- Barlow, Janelle,(2)
- Chartered Institute of Marketing.(2)
- Connellan, Thomas K.,(2)
- Freemantle, David.(2)
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- 主題
- BUSINESS & ECONOMICS(109)
- Customer Relations.(72)
- Customer relations.(58)
- Social life and customs.(55)
- Customer services.(42)
- Social life and customs(38)
- Management.(31)
- Consumer satisfaction.(26)
- History(25)
- Consommateurs(24)
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- 館別
- 總圖(98)
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Quality in customer service
- 作者: Fuchs, Edward.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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Managing quality customer service :a practical guide for establishing a service operation
- 作者: Martin, William B.
- 出版: Los Altos, Calif. : Crisp ©1989.
- 資料類型: 電子書
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How to be better at ... customer care
- 作者: Foster, Timothy R. V.
- 出版: London : Kogan Page ©1999.
- 資料類型: 電子書
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Why CRM doesn't work :how to win by letting customers manage the relationship
- 作者: Newell, Frederick,
- 出版: Princeton, N.J. : Bloomberg Press ©2003.
- 資料類型: 電子書
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The customer management scorecard :managing CRM for profit
- 作者: Woodcock, Neil.
- 出版: London ;Sterling, VA : Kogan Page 2003.
- 資料類型: 電子書
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Customer relationship management
- 作者: Anderson, Kristin,
- 出版: New York : McGraw-Hill ©2002.
- 資料類型: 電子書
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Customer relationship management :how to turn a good business into a great one!
- 作者: Roberts-Phelps, Graham.
- 出版: London : Thorogood ©2003.
- 資料類型: 電子書
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The invisible customer :strategies for successful customer service down the wire
- 作者: Clegg, Brian.
- 出版: London ;Dover, N.H. : Kogan Page 2000.
- 資料類型: 電子書
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The complete idiot's guide to great customer service
- 作者: Karr, Ron,
- 出版: New York, NY : Alpha Books ©1997.
- 資料類型: 電子書
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Deliver outstanding customer service :gain and retain customers and stay ahead of the competition
- 作者: Nash, Susan Antoinette,
- 出版: Oxford : How To Books 2002.
- 資料類型: 電子書