查詢 text:Customer loyalty. ，共 41 筆
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- 作者
- Reichheld, Frederick F.(3)
- Zemke, Ron.(3)
- Anderson, Kristin,(1)
- Bacon, Terry R.(1)
- Bansal, Shubhi,(1)
- Basch, Michael D.(1)
- Bell, Chip R.(1)
- Bergeron, Bryan P.(1)
- Bergheim, Laura,(1)
- Bernstein, Joanne Scheff,(1)
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- 主題
- BUSINESS & ECONOMICS(29)
- Customer loyalty.(22)
- Customer Relations.(15)
- Customer relations.(15)
- Consommateurs(10)
- Consumer satisfaction.(10)
- Fidélité.(8)
- Customer services.(7)
- Business & Economics.(6)
- Commerce.(6)
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- 館別
- 總圖(10)
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10 0 0 0 0Scoring points :how Tesco is winning customer loyalty
- 作者: Humby, Clive.
- 出版: Sterling, VA : Kogan Page ©2004.
- 資料類型: 電子書
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10 0 0 0 0
Loyalty-based selling :the magic formula for becoming the #1 sales rep
- 作者: Smith, Tim,
- 出版: New York : AMACOM 2001.
- 資料類型: 電子書
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Service magic :the art of amazing your customers
- 作者: Zemke, Ron.
- 出版: [Chicago] : Dearborn Trade Pub. ©2003.
- 資料類型: 電子書
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The eternal e-customer :how emotionally intelligent interfaces can create long-lasting customer relationships
- 作者: Bergeron, Bryan P.
- 出版: New York : McGraw-Hill 2000.
- 資料類型: 電子書
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Researching customer satisfaction & loyalty :how to find out what people really think
- 作者: Szwarc, Paul.
- 出版: London ;Sterling, VA : Kogan Page 2005.
- 資料類型: 電子書
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Loyalty rules! :how today's leaders build lasting relationships
- 作者: Reichheld, Frederick F.
- 出版: Boston : Harvard Business School Press ©2001.
- 資料類型: 電子書
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The customer loyalty solution :what works and what doesn't in customer loyalty programs
- 作者: Hughes, Arthur Middleton.
- 出版: New York : McGraw-Hill [2003].
- 資料類型: 電子書
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6 0 0 0 0
Why customers come back :how to create lasting customer loyalty
- 作者: Lawfer, Manzie R.,
- 出版: Franklin Lakes, NJ : Career Press ©2004.
- 資料類型: 電子書
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7 0 0 0 0
Customer share marketing :how the world's great marketers unlock profits from customer loyalty
- 作者: Osenton, Tom.
- 出版: Upper Saddle River, N.J. : Financial Times Prentice Hall ©2002.
- 資料類型: 電子書
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4 0 0 0 0
The quest for loyalty :creating value through partnership
- 作者: Reichheld, Frederick F.
- 出版: Boston, MA : Harvard Business School Press ©1996.
- 資料類型: 電子書