查詢 text:Customer relations Management ，共 71 筆
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- 作者
- Zemke, Ron.(4)
- Anderson, Kristin,(3)
- Bell, Chip R.(2)
- Foss, Bryan.(2)
- Newell, Frederick,(2)
- Stone, Merlin,(2)
- Andoniadis, Andrew.(1)
- Anton, Jon,(1)
- Azar, Brian.(1)
- Bansal, Shubhi,(1)
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- 主題
- BUSINESS & ECONOMICS(46)
- Management.(32)
- Customer Relations.(26)
- Customer relations.(22)
- Customer relations(18)
- Consommateurs(10)
- Customer services.(10)
- Gestion.(10)
- Consumer Behavior(9)
- Consumer satisfaction.(9)
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- 館別
- 總圖(15)
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10 0 0 0 0The customer management scorecard :managing CRM for profit
- 作者: Woodcock, Neil.
- 出版: London ;Sterling, VA : Kogan Page 2003.
- 資料類型: 電子書
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3 0 0 0 0
Why CRM doesn't work :how to win by letting customers manage the relationship
- 作者: Newell, Frederick,
- 出版: Princeton, N.J. : Bloomberg Press ©2003.
- 資料類型: 電子書
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7 0 0 0 0
Customer relationship management :how to turn a good business into a great one!
- 作者: Roberts-Phelps, Graham.
- 出版: London : Thorogood ©2003.
- 資料類型: 電子書
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4 0 0 0 0
The CRM project management handbook :building realistic expectations and managing risk
- 作者: Gentle, Michael,
- 出版: London ;Sterling, VA : Kogan Page 2002.
- 資料類型: 電子書
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3 0 0 0 0
Customer love :attracting and keeping customers for life
- 作者: Bell, Chip R.
- 出版: Provo, Utah : Executive Excellence Pub. ©2000.
- 資料類型: 電子書
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16 0 0 0 0
Managing quality customer service :a practical guide for establishing a service operation
- 作者: Martin, William B.
- 出版: Los Altos, Calif. : Crisp ©1989.
- 資料類型: 電子書
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14 0 0 0 0
Customer care :how to create an effective customer focus
- 作者: Cook, Sarah,
- 出版: London : Kogan Page 2000.
- 資料類型: 電子書
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13 0 0 0 0
Deliver outstanding customer service :gain and retain customers and stay ahead of the competition
- 作者: Nash, Susan Antoinette,
- 出版: Oxford : How To Books 2002.
- 資料類型: 電子書
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9 0 0 0 0
Harvard business review on customer relationship management.
- 作者: Harvard Business School.
- 出版: Boston : Harvard Business School Press ©2001.
- 資料類型: 電子書
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3 0 0 0 0
The customer differential :the complete guide to implementing customer relationship management
- 作者: Nykamp, Melinda.
- 出版: New York : AMACOM 2001.
- 資料類型: 電子書