查詢 text:Customer services Management. ，共 93 筆
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- 作者
- Zemke, Ron.(5)
- Anderson, Kristin,(3)
- Bell, Chip R.(3)
- IGI Global.(3)
- Timm, Paul R.(2)
- Albrecht, Karl,(1)
- Allen, Phil,(1)
- Andoniadis, Andrew.(1)
- Anton, Jon,(1)
- Balena, Francesco,(1)
- More
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- 主題
- BUSINESS & ECONOMICS(60)
- Management.(38)
- Customer services.(29)
- Customer services(22)
- Customer Relations.(15)
- Industrial Management.(15)
- Management Science.(15)
- Organizational Behavior.(15)
- Gestion.(13)
- Consumer satisfaction.(11)
- More
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- 館別
- 總圖(10)
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17 0 0 0 0Managing quality customer service :a practical guide for establishing a service operation
- 作者: Martin, William B.
- 出版: Los Altos, Calif. : Crisp ©1989.
- 資料類型: 電子書
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4 0 0 0 0
Customer love :attracting and keeping customers for life
- 作者: Bell, Chip R.
- 出版: Provo, Utah : Executive Excellence Pub. ©2000.
- 資料類型: 電子書
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15 0 0 0 0
CallCenter management by the numbers
- 作者: Anton, Jon,
- 出版: West Lafayette, Ind. : Ichor Business Books 1997.
- 資料類型: 電子書
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4 0 0 0 0
Customer service over the phone
- 作者: Coscia, Stephen.
- 出版: New York, N.Y. : Telecom Library ©1999.
- 資料類型: 電子書
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14 0 0 0 0
CRM in financial services :a practical guide to making customer relationship management work
- 作者: Foss, Bryan.
- 出版: London ;Milford, CT : Kogan Page 2002.
- 資料類型: 電子書
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14 0 0 0 0
Deliver outstanding customer service :gain and retain customers and stay ahead of the competition
- 作者: Nash, Susan Antoinette,
- 出版: Oxford : How To Books 2002.
- 資料類型: 電子書
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253 0 0 0 0
Performance Research Associates' Delivering knock your socks off service.
- 作者: Zemke, Ron.
- 出版: New York : American Management Association ©2003.
- 資料類型: 電子書
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5 0 0 0 0
Just say yes! :extreme customer service-- How to give it! How to get it!
- 作者: Nulman, Philip R.,
- 出版: Franklin Lakes, NJ : Career Press 2000.
- 資料類型: 電子書
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3 0 0 0 0
Customers :arriving with a history, leaving with an experience! how to build your sales, service or help desk call center to please customers
- 作者: Waite, Andrew J.
- 出版: New York : Flatiron Pub. ©1996.
- 資料類型: 電子書
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9 0 0 0 0
Key account management in financial services :tools and techniques for building strong relationships with major clients
- 作者: Cheverton, Peter.
- 出版: London ;Sterling, Va. : Kogan Page 2004, ©2005.
- 資料類型: 電子書