查詢 text:Customer services. ，共 181 筆
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- 作者
- Zemke, Ron.(9)
- IGI Global.(5)
- Anderson, Kristin,(4)
- Bell, Chip R.(4)
- Barlow, Janelle,(2)
- Connellan, Thomas K.,(2)
- Freemantle, David.(2)
- Gee, Jeff.(2)
- Gee, Val.(2)
- Gerson, Richard F.(2)
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- 主題
- BUSINESS & ECONOMICS(110)
- Customer services.(71)
- Customer Relations.(47)
- Management.(38)
- Customer services(37)
- Service à la clientèle.(30)
- Customer relations.(28)
- Consumer satisfaction.(25)
- Business & Economics.(18)
- Consommateurs(17)
- More
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- 館別
- 總圖(27)
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9 0 0 0 0Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation
- 作者: Bacal, Robert.
- 出版: New York : McGraw-Hill ©2005.
- 資料類型: 電子書
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12 0 0 0 0
Service magic :the art of amazing your customers
- 作者: Zemke, Ron.
- 出版: [Chicago] : Dearborn Trade Pub. ©2003.
- 資料類型: 電子書
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6 0 0 0 0
The invisible customer :strategies for successful customer service down the wire
- 作者: Clegg, Brian.
- 出版: London ;Dover, N.H. : Kogan Page 2000.
- 資料類型: 電子書
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6 0 0 0 0
The complete idiot's guide to great customer service
- 作者: Karr, Ron,
- 出版: New York, NY : Alpha Books ©1997.
- 資料類型: 電子書
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9 0 0 0 0
Quality in customer service
- 作者: Fuchs, Edward.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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16 0 0 0 0
Managing quality customer service :a practical guide for establishing a service operation
- 作者: Martin, William B.
- 出版: Los Altos, Calif. : Crisp ©1989.
- 資料類型: 電子書
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5 0 0 0 0
How to be better at ... customer care
- 作者: Foster, Timothy R. V.
- 出版: London : Kogan Page ©1999.
- 資料類型: 電子書
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84 0 0 0 0
Creating customer connections :how to make customer service a profit center for your company
- 作者: Burke, Jack,
- 出版:
- 資料類型: 電子書
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252 0 0 0 0
Performance Research Associates' Delivering knock your socks off service.
- 作者: Zemke, Ron.
- 出版: New York : American Management Association ©2003.
- 資料類型: 電子書
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8 0 0 0 0
Sustaining knock your socks off service
- 作者: Connellan, Thomas K.,
- 出版: New York : Amacom ©1993.
- 資料類型: 電子書