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10 0 0 0 0Quality in customer service
- 作者: Fuchs, Edward.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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7 0 0 0 0
The invisible customer :strategies for successful customer service down the wire
- 作者: Clegg, Brian.
- 出版: London ;Dover, N.H. : Kogan Page 2000.
- 資料類型: 電子書
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6 0 0 0 0
How to be better at ... customer care
- 作者: Foster, Timothy R. V.
- 出版: London : Kogan Page ©1999.
- 資料類型: 電子書
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12 0 0 0 0
Service magic :the art of amazing your customers
- 作者: Zemke, Ron.
- 出版: [Chicago] : Dearborn Trade Pub. ©2003.
- 資料類型: 電子書
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5 0 0 0 0
The eternal e-customer :how emotionally intelligent interfaces can create long-lasting customer relationships
- 作者: Bergeron, Bryan P.
- 出版: New York : McGraw-Hill 2000.
- 資料類型: 電子書
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151 0 0 0 0
Kinship, gender, and the cosmic world :ethnographies of birth customs in Taiwan, the Philippines, and Indonesia
- 作者: Kakalewai, Marilyn R.
- 出版: Taipei : SMC Pub. c1990.
- 資料類型: 圖書
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7 0 0 0 0
The complete idiot's guide to great customer service
- 作者: Karr, Ron,
- 出版: New York, NY : Alpha Books ©1997.
- 資料類型: 電子書
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8 0 0 0 0
Beyond the Golden Hills and other stories
- 作者: Squire-Buresh, Anne L.,
- 出版: Scottdale, Pa. : Herald Press ©1991.
- 資料類型: 電子書
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17 0 0 0 0
Managing quality customer service :a practical guide for establishing a service operation
- 作者: Martin, William B.
- 出版: Los Altos, Calif. : Crisp ©1989.
- 資料類型: 電子書