查詢 text:Help desks in call centers ，共 2 筆
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- 語言
- 英語(2)
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- 作者
- Bodin, Madeline,(1)
- Dawson, Keith,(1)
- Waite, Andrew J.(1)
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- 資料類型
- 電子書(2)
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3 0 0 0 0Customers :arriving with a history, leaving with an experience! how to build your sales, service or help desk call center to please customers
- 作者: Waite, Andrew J.
- 出版: New York : Flatiron Pub. ©1996.
- 資料類型: 電子書
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10 0 0 0 0
The call center dictionary :the complete guide to call center & help desk technology and operations
- 作者: Bodin, Madeline,
- 出版: New York : Telecom Library ©1999.
- 資料類型: 電子書