查詢 text:Service à la clientèle Gestion. ，共 11 筆
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- 語言
- 英語(11)
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- 作者
- Allen, Phil,(1)
- Anton, Jon,(1)
- Balinski, Eric W.(1)
- Boynton, Andrew C.(1)
- Carlaw, Malcolm.(1)
- Cheverton, Peter.(1)
- Christensen, Clayton M.(1)
- Coscia, Stephen.(1)
- DeBonis, J. Nicholas.(1)
- Donoghue, Karen.(1)
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- 資料類型
- 電子書(11)
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- 主題
- BUSINESS & ECONOMICS(10)
- Management.(10)
- Gestion.(9)
- Customer services(6)
- Service à la clientèle(6)
- Customer services.(5)
- Service à la clientèle.(5)
- Consommateurs(3)
- Consumer Behavior(3)
- Consumer satisfaction.(3)
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9 0 0 0 0Key account management in financial services :tools and techniques for building strong relationships with major clients
- 作者: Cheverton, Peter.
- 出版: London ;Sterling, Va. : Kogan Page 2004, ©2005.
- 資料類型: 電子書
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15 0 0 0 0
CallCenter management by the numbers
- 作者: Anton, Jon,
- 出版: West Lafayette, Ind. : Ichor Business Books 1997.
- 資料類型: 電子書
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4 0 0 0 0
Customer service over the phone
- 作者: Coscia, Stephen.
- 出版: New York, N.Y. : Telecom Library ©1999.
- 資料類型: 電子書
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2 0 0 0 0
Value-based marketing for bottom-line success :5 steps to creating customer value
- 作者: DeBonis, J. Nicholas.
- 出版: New York : McGraw-Hill ©2003.
- 資料類型: 電子書
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4 0 0 0 0
Built for use :driving profitability through the user experience
- 作者: Donoghue, Karen.
- 出版: New York : McGraw-Hill ©2002.
- 資料類型: 電子書
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8 0 0 0 0
Managing and motivating contact center employees :tools and techniques for inspiring outstanding performance from your frontline staff
- 作者: Carlaw, Malcolm.
- 出版: New York : McGraw-Hill ©2003.
- 資料類型: 電子書
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13 0 0 0 0
The shape of things to come :seven imperatives for winning in the new world of business
- 作者: Oliver, Richard W.,
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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4 0 0 0 0
50 powerful ways to win new customers :fast, simple, inexpensive, profitable, and proven ideas you can use starting today!
- 作者: Timm, Paul R.
- 出版: Franklin Lakes, N.J. : Career Press ©1997.
- 資料類型: 電子書
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4 0 0 0 0
The innovator's dilemma :when new technologies cause great firms to fail
- 作者: Christensen, Clayton M.
- 出版: Boston, Mass. : Harvard Business School Press ©1997.
- 資料類型: 電子書
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11 0 0 0 0
Invented here :maximizing your organization's internal growth and profitability
- 作者: Victor, Bart,
- 出版: Boston, Mass : Harvard Business School Press ©1998.
- 資料類型: 電子書