查詢 text:Service à la clientèle. ，共 41 筆
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- 語言
- 英語(41)
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- 作者
- Zemke, Ron.(4)
- Anderson, Kristin,(3)
- Barlow, Janelle,(2)
- Allen, Phil,(1)
- Anton, Jon,(1)
- Bacal, Robert.(1)
- Balinski, Eric W.(1)
- Bergheim, Laura,(1)
- Blanding, Warren.(1)
- Blohowiak, Donald W.(1)
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- 資料類型
- 電子書(41)
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- 主題
- BUSINESS & ECONOMICS(38)
- Customer services.(33)
- Service à la clientèle.(30)
- Customer Relations.(21)
- Consommateurs(12)
- Management.(12)
- Customer services(11)
- Service à la clientèle(11)
- Consumer Behavior(9)
- Consumer satisfaction.(9)
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10 0 0 0 0Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation
- 作者: Bacal, Robert.
- 出版: New York : McGraw-Hill ©2005.
- 資料類型: 電子書
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6 0 0 0 0
Customer service letters ready to go!
- 作者: McLean, Cheryl,
- 出版: Lincolnwood, Ill. : NTC Business Books ©1996.
- 資料類型: 電子書
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9 0 0 0 0
Key account management in financial services :tools and techniques for building strong relationships with major clients
- 作者: Cheverton, Peter.
- 出版: London ;Sterling, Va. : Kogan Page 2004, ©2005.
- 資料類型: 電子書
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253 0 0 0 0
Performance Research Associates' Delivering knock your socks off service.
- 作者: Zemke, Ron.
- 出版: New York : American Management Association ©2003.
- 資料類型: 電子書
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6 0 0 0 0
Total access :giving customers what they want in an anytime, anywhere world
- 作者: McKenna, Regis.
- 出版: Boston, Mass. : Harvard Business School Press ©2002.
- 資料類型: 電子書
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9 0 0 0 0
Relationship marketing for competitive advantage :winning and keeping customers
- 作者: Payne, Adrian.
- 出版: Oxford ;Boston : Butterworth-Heinemann 1998, ©1995.
- 資料類型: 電子書
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15 0 0 0 0
CallCenter management by the numbers
- 作者: Anton, Jon,
- 出版: West Lafayette, Ind. : Ichor Business Books 1997.
- 資料類型: 電子書
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7 0 0 0 0
The complete idiot's guide to great customer service
- 作者: Karr, Ron,
- 出版: New York, NY : Alpha Books ©1997.
- 資料類型: 電子書
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4 0 0 0 0
Customer service over the phone
- 作者: Coscia, Stephen.
- 出版: New York, N.Y. : Telecom Library ©1999.
- 資料類型: 電子書
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3 0 0 0 0
The brave new service strategy :aligning customer relationships, market strategies, and business structures
- 作者: Gutek, Barbara A.
- 出版: New York : AMACOM ©2000.
- 資料類型: 電子書