附註:Includes bibliographical references and index.
Part I. Setting the Stage -- Project Management Issues and Challenges -- The Project Management Process -- Project Management Solutions -- The Project Management Scorecard -- Part II. The Seven Measures -- How to Measure Reaction and Satisfaction -- How to Measure Skill and Knowledge Changes During the Project -- How to Measure Implementation, Application, and Progress -- How to Capture Business Impact Data -- How to Calculate and Interpret ROI -- Identifying Intangible Measures of a Project Management Solution -- Monitoring the True Costs of the Project Solution -- Part III. Key Issues with the Measures -- How to Isolate the Effects of Project Management Solutions -- How to Convert Business Measures to Monetary Values -- Part IV. Challenges -- Forecasting ROI: Hoe to Build a Better Business Case for the Project Management Solution -- How to Provide Project Feedback and Communicate Results to the Client -- Overcoming Resistance and Barriers to the Project Management Scoreboard -- Appendix: Establishing an Effective PM Culture.
