附註:Includes bibliographical references and index.
Chapter 1. Exploring the landscape of human resource management research in the tourism and hospitality sector: a bibliometric review -- Chapter 2. Strategic leadership and crisis management in the hospitality industry -- Chapter 3.The algorithmic management: reflecting on the practices of airbnb -- Chapter 4. The impact of employee empowerment and job satisfaction on perceived financial performance: evidence from hotels during the COVID-19 pandemic -- Chapter 5. Learning and development, a core strategy of organizational culture: Thailand perspective -- Chapter 6. Exploring corporate events as tourism consumption: support for team building activities -- Chapter 7. Green HRM for sustainable business: insights from ITC and ONGC initiatives in India -- Chapter 8. Occupation stress and leadership in the hospitality industry -- Chapter 9. Multisensory dimensions as interdisciplinary study: sensory destination branding and post-pandemic scenario -- Chapter 10. Quality of work-life practices in the Indian hospitality sector: future challenges and prospects -- Chapter 11. The human resource balanced scorecard (HRBSC) and internal marketing management in (post) pandemic tourism contexts -- Chapter 12. Understanding the habits of Chinese tourists in Slovenia to be considered in the aftermath of the pandemic.
摘要:"In the competitive world of the tourism sector, effective human resources management has become a critical factor in determining the success and sustainability of organizations. Human Relations Management in Tourism delves into thekey aspects of this essential discipline, exploring the intersection of marketing management, human resource management, and the latest trends in the tourism industry.As the world faces unprecedented challenges and other crises, the book highlights the enduring effects on individuals, businesses, communities, and destinations. Occupational stress, an ongoing concern in the hospitality industry, can lead to conflict among team members or between employees and their roles. By shedding light on this issue, the book seeks to offer valuable insights to undergraduate students, graduate students, professionals, practitioners, and researchers involved in the field of tourism management. As work practices and human resource guidelines undergo transformation in response to the pandemic context, the book provides a thoughtful reflection on the new trends and practices emerging in Human Resources and Marketing Management within the tourism industry. Some ofthe focal points include the exploration of Green Human Resources, The Human Resource Balanced Scorecard (HRBSC), corporate events, team-building trends, employee empowerment, job satisfaction, and best practices in human resource managementspecific to the tourism sector. "--
