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Command performance :the art of delivering quality service
- 作者:
- 出版: Boston, Mass. : Harvard Business School Press ©1994.
- 資料類型: 電子書
10 0 0 0 0

Special issue on service excellence
- 作者: Lewis, Barbara.
- 出版: [Bradford, West Yorkshire] : Emerald 2002.
- 資料類型: 電子書
10 0 0 0 0

Innovation and quality improvement in service organizations
- 作者: Chapman, R. L.
- 出版: Bradford, England : Emerald Group Pub. ©2002.
- 資料類型: 電子書
4 0 0 0 0

Handbook of research on the interplay between service quality and customer delight[electronic resource]
- 作者: Sarma, Sarmistha.
- 出版: Hershey, Pennsylvania : IGI Global 2023.
- 資料類型: 電子書
11 0 0 0 0

Demystifying six sigma :a company-wide approach to continuous improvement
- 作者: Larson, Alan.
- 出版: New York : AMACOM ©2003.
- 資料類型: 電子書
20 0 0 0 0

Achieving service excellence :strategies for healthcare
- 作者: Fottler, Myron D.,
- 出版:
- 資料類型: 電子書

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